211 & Lyft: Offering Free Rides to Substance Use Treatment and Recovery Support Programs

With the assistance and support of FSSA, Indiana 211 is partnering with Lyft to help reduce transportation barriers to those seeking assistance for Substance Use Disorder.  This will offer COST FREE rides to and from substance use treatment and certified recovery support programs.

Who is eligible for a ride through IN211?

Any individual who displays a current, past, or history substance use and is not insured by Medicaid or HIP is eligible for a ride. Again, these rides must be to or from substance use treatment or certified recovery support programs. If the individual is a juvenile (under the age of 18), they are required to have a guardian ride along. IN211 will also provide rides home for guardians and/or caregivers if requested.

How do I request a ride?

To request a ride, dial 2-1-1. Our automated system will ask callers to press 2 to continue in English or press 3 to continue in Spanish (For languages not listed in these options, please dial 2 and request a translator later in the call). Once the language has been selected the following message will be played, “If you are calling for information about substance use treatment or transportation to and from treatment please press 9.” At this point the caller will press 9 and be directed to speak with a trained Lyft Community Navigator.

Can I request a ride on behalf of the client?

Yes. However, IN211 will require the following information: First and last name, pick-up and drop-off locations, and a phone number for drivers to communicate with passengers if they are unable to locate them.

Is the client’s information protected?

Lyft drivers will only have access to the first name of the passenger, and the pick-up and drop-off location. A phone number is provided to the driver, but it is a randomized and hidden number. Drivers lose access to all past rides once they are completed.

Am I guaranteed a ride?

In partnership with the FSSA and Lyft,  Indiana 211 can schedule COST FREE rides to and from substance use treatment and certified recovery support programs. Any individual who displays a current, past, or history substance use and is not insured by Medicaid or HIP is eligible for a ride. In211 verifies eligibility for all Lyft transportation requests.  Indiana 211 monitors all trips and all calls are recorded for quality purposes.  Indiana 211 reserves the right to deny requests from those who provide misinformation or misuse the program in anyway.  Funding is limited and we cannot guarantee services are available in every area of the state.

For questions, contact Indiana 211.

 

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